Help & Support
Find answers to common questions about PawStyle products, our AI Try-On feature, and our policies.
Frequently Asked Questions
Got questions? We're here to help. Click any question below to learn more.
PawStyle is a veterinary-designed pet clothing brand by MV Clinic. We create fashionable, comfortable, and safe clothing options for dogs and cats of all sizes. Every piece is designed with your pet's comfort and health in mind, featuring breathable fabrics and thoughtful construction that allows for natural movement.
Our AI Try-On feature uses generative AI technology to visualize how clothing will look on your specific pet. Upload a clear photo of your pet from the side or front, select the outfit you're interested in, and our AI will generate a preview showing the exact fit and appearance. This helps you make confident purchasing decisions without the guesswork.
We offer a wide range of sizes for both dogs and cats. For dogs, we stock XS, S, M, L, and XL. For cats, we carry S, M, and L. Each size is designed using veterinary measurements to ensure a comfortable, safe fit. Check out our Sizing Guide page for detailed measurement charts and instructions on how to find your pet's perfect size.
Absolutely. All PawStyle clothing is designed by veterinarians and uses pet-safe materials. We avoid harmful dyes, ensure proper sizing to prevent circulation issues, and design each piece to allow full range of motion. Our fabrics are hypoallergenic and breathable. We recommend proper fitting and supervised wear, especially when introducing clothing to your pet for the first time.
Measuring your pet correctly is easy! You'll need three measurements: neck circumference (around the widest part of the neck), chest circumference (around the widest part of the ribcage), and length (from the neck to the base of the tail). Use a soft measuring tape and measure while your pet is standing naturally. For detailed instructions with diagrams, visit our Sizing & Care page.
Yes! While cats are more independent than dogs, many enjoy wearing comfortable, well-fitting clothing. PawStyle cat designs are specifically engineered to respect feline flexibility and natural movements. Our sweaters and wraps feature stretchy fabrics and don't restrict movement. It's best to introduce clothing gradually and let your cat adjust at their own pace. Most cats warm up to it quickly!
We use only premium, pet-safe materials including organic cotton, bamboo blends, and specialized athletic fabrics. All materials are hypoallergenic, breathable, and machine washable. We avoid synthetic dyes and harsh chemicals that could irritate sensitive skin. Specific material information for each product is listed on the product page and care label.
Standard shipping typically takes 5-7 business days from order placement. Expedited shipping (2-3 business days) is available at checkout. International orders may take 2-3 weeks depending on destination. All orders are carefully packaged to ensure your pet's new wardrobe arrives in perfect condition. You'll receive a tracking number via email so you can monitor your order.
Returns & Exchanges
We want you to be completely satisfied with your purchase
Our Return Policy
- 30-Day Returns: We accept returns within 30 days of purchase for unworn, unwashed items in original packaging
- Condition Requirements: Items must be in original condition with all tags attached and without signs of wear or washing
- Free Returns: We provide a prepaid return shipping label with every order for easy returns
- Full Refunds: Refunds are issued within 5-7 business days of receiving returned items
- Exchanges: Prefer a different size or style? Exchanges are processed at no additional cost
- Damaged Items: If you receive a damaged item, contact us immediately for a replacement or refund
Need to return something? Contact our customer service team at hello@paw.style or call (717) 555-PAWS. Include your order number, and we'll take care of the rest!
Get in Touch
Have a question? Our friendly team is here to help!
Address
PawStyle Headquarters
Springfield, PA 19064
United States
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday & Holidays: Closed (responses on next business day)